My name is Gert Roets, and I had an extremely frustrating and costly experience with Roelf and Jacks Service Station in George. What should have been a reliable repair of my Jeep Cherokee 2.8 CRD turned into an 11-month ordeal, costing me nearly R60,000 with no functional vehicle to show for it.

The Issue:

I entrusted my Jeep to Roelf and Jacks for repairs. After seven months of weekly calls to check progress, they informed me the vehicle was ready. The bill was R31,565, which I paid after being assured the vehicle was fully tested and in perfect condition. However, just 1 km from my home—50 km from the station—the vehicle overheated. I immediately stopped and contacted them. They instructed me to return the vehicle, costing me R1,500 for towing. After three weeks, they informed me a sleeve had failed, despite claiming to have overhauled the engine. I had already purchased all parts myself. They then demanded a new sub-assembly costing R10,000. After eight more months of delays, with excuses that they worked on it “when there was time,” I removed the vehicle, unable to wait 13 months for repairs.

Unacceptable Response:

Roelf and Jacks failed to deliver a functional vehicle after 11 months, despite my constant follow-ups. Their assurances of a fully tested vehicle were false, and they showed no accountability for the overheating issue or subsequent delays. Their lack of communication and professionalism was appalling.

The Consequences:

• Overheating Failure: The vehicle overheated after just 50 km, rendering it unusable.

• Financial Loss: Nearly R60,000 spent on parts, labor, and towing, with no working vehicle.

• Time Wasted: 11 months of delays, forcing me to seek another service station and incur further costs.

My Honest Review:

Roelf and Jacks Service Station provided the worst service I have ever experienced. Their incompetence, lack of accountability, and poor communication cost me dearly. I strongly advise against using their services. Reliability and customer care are clearly not their priorities.

Gert Roets